General Policies and Provisions

Privacy Policy

We at Saudi Contractors Authority pledge to maintain the privacy, data, and information of all website subscribers, including trainers and trainees, as we retain them only and use them for courses.

This policy also aims to explain how to manage certain aspects of the website that store user information.

All these terms and conditions are subject to the laws of the Kingdom of Saudi Arabia, and you are also irrevocably subject to the jurisdiction of the courts of the Kingdom of Saudi Arabia.

Data Privacy: The privacy of trainers and trainees is very important to us, and we are fully committed to preserving their privacy, data, and security from any type of unauthorized access.

We also do not publish or share any personal information of trainees except in cases of legal request.

Purpose of collecting personal data: To ensure the quality and success of training.

Security of accounting and financial information:

- We keep all payment transactions and financial information private and confidential.

- The platform's privacy and website usage terms are updated periodically and continuously to ensure the proper functioning of the electronic platform and to provide the best service to all users, including trainees and trainers.

Terms And Conditions

Saudi Contractors Authority strives to the best of its ability to prepare the contents of this website to a high level of quality and accuracy. However, it assumes no responsibility or liability for any use of the information contained on this website without its permission.

All information contained on the Saudi Contractors Authority's pages and social media platforms is subject to change and modification without prior notice.

All trademarks and logos displayed on these pages are the property of the Center. Accordingly, none of the contents of this page may be copied, printed, or downloaded.

No part of this website or its contents may be reused, stored on another website, or incorporated into any public or private retrieval system without prior written consent.

The Center reserves the right to remove any offensive personal information, material that violates laws and regulations, or advertising or promotional material for third parties.

Saudi Contractors Authority reserves the right to remove and ban any user who posts the above-mentioned content on its social media platforms.

For inquiries and guidance:

Phone

Attendance Policy

The attendance policy at the Saudi Contractors Authority LMS aims to clarify the regulatory procedures for synchronous online attendance. Synchronous online attendance refers to virtual attendance in virtual classrooms, and to ensure trainees' actual attendance at the course. These regulatory policies and procedures have been developed for synchronous online attendance, as follows:

· Online participation via virtual courses is equivalent to regular attendance.

· Attendance hours in synchronous virtual classes are guaranteed at a minimum of 25% of the program/course hours when training is delivered asynchronously online in programs lasting longer than one month.

· For blended learning (either virtual or traditional) in programs lasting longer than one month, live attendance hours are guaranteed through synchronous virtual courses amounting to at least 25% of the program hours.

· Each individual must commit to participating in accordance with the training program plan.

· Trainees must complete at least 80% of the hours required for the program they are enrolled in.

This attendance policy applies to all trainees registered at the Kon Training Center. We are committed to ensuring that this policy is implemented and adhered to by all Center employees. Any violation of this policy will result in disciplinary action in accordance with the Center's procedures.

For inquiries and guidance:

Phone

Academic Integrity Policies and Regulations

The term "academic integrity" reflects the policies and regulations followed by the Center to achieve an educational level that guarantees the required qualifications for the trainee. The Center will establish systems to record attendance, track grades, and measure trainees' level and understanding. Examinations will also be verified, and a certificate of attendance will be issued to trainees upon completion of the course curriculum and attendance of all lectures.

Participation in continuing education and practical exercises is a foundation of integrity. The trainer will prepare these exercises according to the established training plan. Therefore, academic integrity is an important part of the e-learning system and distance learning programs at the Saudi Contractors Authority LMS. The Center expects all students to adhere to the rules and regulations, as well as the academic integrity requirements mentioned above, especially since all students are familiarized with the Center's regulations before enrolling in the course.

Saudi Contractors Authority LMS works to promote the academic integrity of its e-learning and distance learning programs through:

First: Methods used to prevent fraud and misuse of personal information:

• The trainee accepts and acknowledges the rules and penalties for combating fraud and misuse of others' personal information before the exam.

• Designing tests that combine randomness and fairness, where questions are selected from pre-prepared banks and stores to cover learning outcomes. Answering methods are based not on memorization and recall, but rather on comprehension and learning.

• Focusing on projects and oral tests during assessment.

• Each digital test is unique and contains new, previously unsolved questions whose answers are not available in books and manuals.

• Prohibiting you from taking pictures of questions, communicating with others, or using unauthorized sources.

• A comprehensive information campaign is conducted for students and teachers about the regulations and penalties for fraud and identity theft.

• Using technical solutions, such as using a browser to prevent other programs from opening on the desktop during the test and copying the test.

• All incidents of breaching acceptable conduct are reviewed by faculty, academic integrity experts, and technical experts to ensure the quality of the assessment process.

• Displaying the test instructions screen to the student during the test, including all rules, regulations, and penalties for cheating and impersonation.

Second: Violations:

· Impersonating another person to take the test on their behalf or arranging with another person to take the test on their behalf.

· Committing any behavior that would negatively affect the progress of the test, whether for the purpose of cheating or for any other reason.

· Misconduct toward any of their colleagues or test supervisors.

· Obtaining or attempting to obtain test questions before the test begins by any means.

· Viewing or attempting to view and answer test questions before the test supervisor authorizes the test to begin, or answering or attempting to answer questions after the allotted time has elapsed.

Committing any act of cheating during the test, including, for example:

· Unauthorized contact (by the test supervisor) with others

· Accessing or attempting to access any information sources, whether paper or electronic (such as books and notes) during the test.

· Disclosing or attempting to disclose test questions or answers to another trainee.

· Assisting or attempting to assist another trainee in committing any act of cheating during the test.

· Attempting to use any unauthorized materials, means, or devices during the test (such as mobile devices, recording devices, or papers related to the test material).

· Photographing test questions or extracting test questions by any means.

· Failure to comply with the instructions of the test administrator or the test supervisor regarding the organization of the test, such as refusing to turn on the test taker's personal camera or failing to stop violating behavior that has been warned by the test supervisor.

Third: Penalties:

In the event of any violation of the examination rules, the violator shall be subject to one or more of the following penalties:

· A warning prohibiting the violator from taking the examination.

· The applicant shall be deemed to have failed some or all of the examination subjects.

· The applicant's results in previous examinations shall be cancelled.

· Banning the applicant from taking examinations for one or more sessions, provided that the ban does not exceed one year.

· This clause is considered an integral part of the integrity laws and is added at the end of the document.

Fourth: Investigation Procedures and Imposition of Penalties:

The following procedures shall be followed in the investigation and imposition of penalties against the violator:

· If the violation involves cheating or relates to the organization of the examination, the examination supervisor shall prepare a report detailing the violation and requesting the violator(s) and those who witnessed the incident to write their statements regarding the violation to be submitted to the examination committee. The report is signed by the test supervisor and the test supervision team. The test supervision team submits the report, along with the statements of the concerned parties, to the head of the examination committee within four working days of the violation.

The examination committee investigates the violation. The investigation committee prepares an investigation report. The committee submits the investigation report and its recommendations to the examination committee regarding the proven violation and the appropriate penalty.

If a violation is proven, the examination committee submits the findings and recommendations of the investigation committee, along with evidence of the case, to the relevant department.

Penalty decisions are issued by the relevant department. If the department's decision to impose a penalty becomes final, the person against whom the penalty is imposed will be notified of the violation committed and the penalty imposed.

Forms of Violation of Training and Academic Integrity: Plagiarism

• There are many forms of behavior that are considered a violation of the standards and principles of academic integrity. The following are the anti-cheating policies, some of which are listed below, but not limited to:

• Cheating: Trainees are prohibited from copying the work of others and from unauthorized use of any notes, information, or materials in assigned tasks.

• Plagiarism/Plagiarism: Quoting phrases and works of others and unauthorized use of intellectual and literary blogs or any information in any academic test without citing them as a reference.

• Misuse of Academic Assistance: A trainee exploits the work of a colleague with good intentions, such as copying from a special report prepared by the trainee or from an old test, without informing the trainee.

• Exploitation Collaboration: A trainee relies on another trainee in their group to complete a shared assignment/work, or exploits another trainee to complete individual assignments.

• Fabrication and Forgery: A trainee alters information available to them, fabricates information in a test/academic assignment, or presents a false medical certificate in order to be absent.

• Impersonation: A trainee pretends to be someone else in class, on a test or exam, or in any type of training or academic assignment. In this case, both the impersonating trainee and the one whose identity is being impersonated are punished.

Specific Procedures for Investigating Integrity Violations:

• Forming an Investigation Committee:

A specialized and independent investigation committee is appointed by the center's management.

The committee consists of members with experience in the field of training and integrity, provided they are not connected to the case being analyzed.

• Steps for Gathering Evidence:

The committee determines the evidence required to investigate the violation, whether electronic or paper.

Screen captures, video recordings, emails, and any relevant physical evidence are considered part of the investigation.

• Interrogation of those involved:

The committee determines and sets a timetable for interrogating those involved, ensuring that this is conducted fairly and transparently.

Precise questions are asked about the charges and the questioning is conducted in a manner that allows for understanding every aspect of the case.

Ensuring Transparency:

• Investigation sessions are recorded in writing to ensure transparency and document evidence.

• Session dates and participants are announced to maintain integrity and transparency.

• Rights of those involved:

The rights of those involved must be guaranteed during the investigation process, including their right to present a defense and understand the charges against them.

They must have the right to defend themselves and present evidence proving their innocence.

• Submission of the Investigation Report:

After the investigation is complete, the committee prepares a detailed report containing its findings and recommendations.

The report is submitted to the relevant authority and includes recommendations regarding penalties if a violation is proven.

These procedures aim to ensure a fair, transparent, and reliable investigation into cases of integrity violations, while respecting the rights of all stakeholders.

Effective Mechanisms for Reporting Integrity Violations

Confidential and Secure Reporting System:

This system is designed to ensure the confidentiality of information and protect the identity of the whistleblower by communicating with a competent administrator through communication channels.

Punishments that may be taken against those involved or proven to be cheating:
Electronic Written Warning:

In first-time or minor cases, an electronic written warning is sent to the trainee involved, explaining the seriousness of the behavior and requesting them to refrain from repeating it.

Exam Suspension:

The penalty of suspending the trainee from taking the exam for the current session or for a specified period of time.

Deeming the exam ineligible:

If it is proven that the trainee has committed a major and serious violation, the exam results may be deemed ineligible, and they are therefore considered to have failed that subject or course.

Voiding Results of Previous Courses:

In the event of repeated violations, results of previous courses may be nullified, the accredited certificate may be revoked, and additional penalties may be imposed.

Ban from taking exams for a specific period:

Issuing a penalty that prohibits the offender from taking exams for a specific period.

Issuing a formal warning:

Issuing a formal warning that is recorded in the student's record, and may be repeated in the event of repeated violations.

Expulsion or Suspension:

In serious cases, a decision may be made to expel the offender from the courses or suspend them for a specific period.

Kon Training Center works to achieve academic integrity in its online distance learning programs by:
Providing guidance and counseling to new trainees and encouraging them to complete the required lessons.
Adhering to intellectual property principles.
Attending and interacting with the trainer during training sessions.
Taking exams without consulting external sources.
Accessing the platform at the scheduled time for the course.
Each trainee is awarded a certificate based on their course attendance.

For inquiries and guidance:

Phone

E-Learning Policies
Service Level Agreement:

Saudi Contractors Authority LMS affirms its commitment to customer satisfaction by making its platform and website services available to them at all times. Here is a list of platform and website services that have met these standards, along with the maximum service delivery timeframe. Please note that this period does not include the rectification of defects if the customer does not provide all the requested services. It also does not include the time required for processing transactions by third parties, such as other government agencies, when the nature of the transactions requires it. Customers must also adhere to the terms and conditions of each service as outlined in the Center's e-Services Guide.

Help and Support:

The platform includes a section for help and support for beneficiaries. This section provides all the assistance needed by visitors to the Saudi Contractors Authority LMS Platform, ensuring it is suitable for the largest possible number of visitors. Therefore, read the content and information materials. They are available in various formats, with detailed information and links to specific forms of assistance, such as FAQs, multiple inquiry sections, ease of use, mobile versions, and more.

Privacy Policy and Confidentiality of Information:

Kun Training Center pledges to maintain the confidentiality of the information it has received, viewed, or will receive from its beneficiaries. This information will only be used by government agencies authorized to process the beneficiary's transaction upon request.

Use and Privacy Policy
Disclosure of Information:

We will maintain the privacy and confidentiality of all personal data we obtain at all times. This information will only be disclosed when required by law or when we believe in good faith that such action is necessary or desirable to comply with the law, or to defend or protect the proprietary rights of this website or its beneficiaries.

Privacy and Confidentiality Statement:

We appreciate your concerns and interest regarding the privacy of your data online.

This policy has been prepared to help you understand the nature of the data we collect from you when you visit our website and how we handle this personal data.

Data necessary to carry out the transactions requested by you:

When we need any of your data, we will ask you to provide it voluntarily. This information will help us contact you and fulfill your requests where possible.

Browsing:

We have not designed this website to collect your personal data from your computer while you browse this website. We will only use the data you provide knowingly and voluntarily.

Disclosure of Information to Third Parties:

We will not disclose any information to any third party outside of this website or its affiliated sites. We will only disclose information if ordered to do so by a judicial or regulatory authority.

When Contacting Us:

All data you provide will be treated as confidential. Online forms require you to provide data that will help us improve our website. The data you provide will be used to respond to all your inquiries, comments, or requests from this website or any of its affiliated sites.

Authorized to access data:

Center Director

Amendments to the Confidentiality and Privacy Policy:

We reserve the right to amend the terms and conditions of the Confidentiality and Privacy Policy if necessary and when appropriate. Amendments will be implemented here, and you will be notified on an ongoing basis about the data we have obtained, how we will use it, and to whom we will provide it.

Finally:

Your concerns and interests regarding data confidentiality and privacy are of utmost importance to us. We hope this will be achieved through this policy.

The Kon Training Platform places the confidentiality of its users' and visitors' information at the top of its priorities, and the platform's management makes every effort to provide high-quality services to all beneficiaries through the Privacy and Information Confidentiality Policy.

Providing Mechanisms for Communication and Participation:

The platform management is committed to interacting with and responding to inquiries received through the Contact Us page or through available communication methods, whether via email, social media, or the contact numbers indicated in the Roles and Responsibilities Document.

By accessing the site, you agree to be bound by these terms and conditions, and all applicable laws and regulations. You also acknowledge that you are responsible for compliance with any applicable local laws.

If you do not agree with any of these terms, you may not use or access this site. All materials contained on this site are protected by applicable copyright and trademark protection laws.

Governing Law:

These terms and conditions are governed by and construed in accordance with the laws of the Kingdom of Saudi Arabia, and you also irrevocably submit to the jurisdiction of the courts of the Kingdom of Saudi Arabia.

Data Privacy:

The privacy of our trainees is very important to us, and we are fully committed to preserving their privacy and data and protecting them from any unauthorized access. We do not publish or share any personal information of trainees except when legally required.

Your Account Privacy:

You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer or our application. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years of age, you may use the Services only with the involvement of a parent or guardian.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders.

Amendments to the Privacy and Confidentiality Policy:

We reserve the right to amend the terms and conditions of the Privacy and Confidentiality Policy if necessary and when appropriate. Amendments will be implemented here, and you will be notified on an ongoing basis about the data we have collected, how we will use it, and to whom we will provide it.

Finally:

Your concerns and interests regarding the confidentiality and privacy of data are of utmost importance to us. We hope this will be addressed through this policy.

Providing Mechanisms for Communication and Participation:

If you do not agree with any of these terms, you may not use or access this site. All materials contained on this site are protected by applicable copyright and trademark protection laws.

Governing Law:

Data Privacy:

Your Account Privacy:

You are responsible for maintaining the confidentiality of your account information and password and for restricting access to your computer or our application. You agree to accept responsibility for all activities that occur under your account or password. If you are under 18 years of age, you may only use the Services with the involvement of a parent or guardian.

We reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in our sole discretion.

Purpose of Personal Data Collection

– Registering trainees for training courses, entering their data on the Technical and Vocational Training Corporation website, and then issuing certificates.

– Sending a message to trainees' personal numbers containing confirmation of course registration.

Security of Financial Information:

We keep all payments and financial information confidential and private.

The privacy and terms of use of the website are updated on an ongoing basis to ensure proper functioning of the website and to provide the best service to all our users.

Complaints Receiving Mechanism:

- This mechanism facilitates the submission of complaints by beneficiaries. Complaints can be submitted for reasons related to actions or decisions they believe the center's management failed to implement or took, or that they were implemented in an incorrect, unfair, or illegal manner.

- Anyone can submit a complaint, provided it falls within the scope of the Kun Training Center's work.

- When submitting a complaint, the complainant must identify themselves, clearly define the subject of the complaint, state what they expect to achieve, and provide detailed information relevant to the complaint, if possible.

- The complaint must be submitted within ten days of its occurrence, and complaints submitted late will not be considered.

- Attach any documents, emails, and all relevant evidence.

- Inform the relevant individuals (the General Manager) of the complaint and determine its eligibility.

- If the complaint is accepted, a clear timeframe is set for resolving the issue, and the complainant is notified of the expected date for receiving an official response.

- If the complaint is rejected, the beneficiary is notified, along with the reasons for the rejection. If the complainant remains dissatisfied with the outcome of the complaint process, they may file a confirmation complaint immediately or submit another complaint to a higher-level authority within the center's management at the following email address: Aca@sca.sa. A response time is 48 hours.

- All complaints are processed confidentially.

(Complaint processing time is 48 hours.)

- The relevant individuals have the right to conduct investigations or review compliance to determine the management's compliance with relevant rules, regulations, and provisions, such as policies and standards.

Complaint processing varies depending on:

- The type and complexity of the complaint.

- The procedures followed.

- The initial assessment, which indicates whether there are grounds to justify the complaint.

- The facts revealed during the assessment or investigation.

The relevant individuals make the final decision, the recommendations are documented, a report is written regarding the complaint, and the complainant is notified.

Systems to verify the identity of the beneficiary:

Kon Center uses an identity verification service to ensure that a real user is behind the transactions conducted on the system, and that users provide their real identity information associated with their person. This identity represents their identity in electronic transactions and is called a "digital identity."

For inquiries and guidance:

Phone

Document on the roles, responsibilities, and preparation of technicians, administrators, and technicians performing tasks to implement e-learning

Management Number Tasks
Learning System Management 1 1. Supervise the workflow in the e-learning department (electronic platform, technical department, supervisors, trainers, trainees)
2. Prepare a workflow plan at the Saudi Contractors Authority LMS of each quarter
Activate investment in e-learning programs
Student Services Management 1 1. Follow up on all student-related matters (attendance, absence excuses, issuance of certificates, course registration)
2. Submit requests for postponement, deprivation, and withdrawal, and address student problems
Application Development and Management Management 1 1. Prepare a workflow plan at the Saudi Contractors Authority LMS of each quarter
2. Supervise operational and development projects in the department
Technical and Technical Support Management 1 1. Provide technical support in the academic environment
2. Monitor the progress of the electronic platform on a daily basis.

Supervisory staff of the training environment

Saudi Contractors Authority LMS is committed to continuously supervising the educational and training process and ensuring the quality of e-learning. Saudi Contractors Authority LMS provides a supervisory staff for the educational process, available 24 hours a day, 7 days a week.

The supervisory staff's mission:

To provide consultations and technical solutions that contribute to facilitating the delivery of training courses and communication between trainers and course beneficiaries, and to controlling the quality of e-learning.

Trainer Communication Policy During the Course

The user is obligated to follow up with the trainer. Any inquiries should be sent via the trainer's message box, and the trainer will respond within a maximum of 72 hours.

The user is obligated to refrain from external communication with the trainer regarding the training course. Registration is automatically cancelled without compensation for any violation of this clause.

The user is obligated not to ask questions from the trainer outside the scope of the training course, and to keep their questions within the scope of the course.

The supervisory staff and their roles are shown in the attached table.

Role and responsibilities of the site supervisory staff member: Position 1
Follow up on site procedures/overall supervision of the training process, training, guidance, and counseling for all parties involved in the educational process, and undertake follow-up and evaluation of the performance of trainers and students. Director 2
Follow up and resolve beneficiary problems/coordinate with trainers and trainees, communicate with all parties, and provide appropriate support. Technical Support Officer 3
Develop a strategy for the workflow of trainers and training courses. General Coordinator 4
Develop training plans, programs, and their themes, and develop a strategy for the workflow of trainers and training courses. Training Consultant 5
Manage quality assurance and monitoring processes for program implementation. Direct implementation of procedures to prevent quality problems during the training process. Quality Control Officer 6
Prepare training impact assessment reports and reports measuring trainer and trainee satisfaction with overall results and submit recommendations. Reports Officer 7

Technical and Educational Support Policy

We provide ongoing technical assistance and support to trainers and trainees throughout the training program to ensure the highest possible quality and efficiency, as follows:

Academic Support and Assistance

Providing technical and educational assistance to trainers and trainees when the program is delivered via live "synchronous" classrooms. The Academy is committed to providing a classroom manager who organizes, supports, and resolves problems. Trainers assist trainees by providing answers to questions and providing educational material. The classroom manager assists trainees with technical aspects so they can arrive at the Saudi Contractors Authority LMS of the lecture to maximize the benefit of the training course. The Academy requires the classroom manager to provide trainees with the necessary requirements for registration, preparation, and completion of the necessary information for issuing the certificate. The Institute highlights its communication channels to assist trainees in resolving any issues that hinder their course or certificate completion.

Technical Support Channels

In order to achieve our training and development goals, technical communication mechanisms have been provided for trainers and trainees to communicate with the technical support team to obtain guidance and solutions around the clock.

Technical Support Policy

The technical support team works to provide its services to all users of the electronic platform in several ways to meet the user's needs, including:

Support via access programs and applications for users' devices, such as TeamViewer.

Support via social media chat programs (WhatsApp, Facebook, Twitter).

Direct phone support.

Support in the training room.

Support via email.

Support via the technical support form on the website.

Beneficiaries of Technical Support Services

Institute trainers registered on the electronic platform for the purpose of delivering training courses.

All trainees enrolled in training courses on our training platform.

Supervisors of relevant government agencies, such as the Technical and Vocational Training Corporation and the National Institute for E-Learning.

Technical Support Channels

Direct Contact Institute

Phone

during official business hours, Sunday to Thursday, from 8 AM to 9 PM, and during training course hours.

Email for services and technical support: aca@sca.sa

Services and systems covered by technical support

Enroll in courses and resolve technical issues facing users.

Training on the electronic platform, using it, and benefiting from its features.

Necessary training for users.

Attend the course and use live broadcast applications.

The trainer's access to the platform.

Obtaining the trainee's certificate from the Manar platform.

Expected response time

If support is via WhatsApp, whether from a trainer or trainee, responses are received within a short period of time. Twitter and Facebook typically respond within minutes via chat. Email may take 30 minutes to receive and respond to.

Roles, Responsibilities, and Authorities

The roles required to provide technical support are divided into several levels:

Level 1: Contact Customer Service

Receives all incoming calls and provides initial technical support depending on the nature of the incoming inquiries or transfers them to the relevant department.

Level 2: Operational Support Department

This department completes the technical support process and verifies its completion.

Working Hours

Sunday to Thursday, 8 AM to 9 PM